Privacy Policy FJ99 – How We Protect Your Information

FJ99 ("we", "Platform") is an online betting and entertainment platform operator fully committed to protecting the privacy of our members. This Privacy Policy covers all services provided through the FJ99 website, mobile app, and any related channels we operate.

This document is drafted in accordance with sound data protection principles and is intended to ensure you understand your rights and how we handle personal data responsibly. We encourage you to read this policy carefully and to contact us should you have any questions.

This policy applies to all individuals who register an account, browse the platform, or use any FJ99 service — including active players, website visitors, and customer support applicants.

FJ99 collects personal data necessary to deliver our services effectively, securely, and in line with legal compliance requirements. The data we collect falls into several main categories:

FJ99 only collects data that is strictly necessary for the stated purposes. We do not collect sensitive data such as medical information or religious beliefs unless specifically required for a particular purpose for which you have given consent.

Personal data collected by FJ99 is used for the following purposes:

• Account Management: Create, verify, and maintain your account, including the KYC process and identity verification.
• Transaction Processing: Process deposits, withdrawals, and all financial transactions associated with your account.
• Service Provision: Enable you to access and use all FJ99 platform features including games, bonuses, and promotions.
• Security & Fraud Detection: Monitor suspicious activity, protect your account, and prevent money laundering.
• Legal Compliance: Meet reporting and compliance obligations in line with applicable regulatory requirements.
• Service Communications: Send important notices relating to your account, transactions, policy changes, and security information.
• Marketing Communications: Send information about promotions, bonuses, and the latest offers — only if you have given consent to receive such communications.
• Platform Improvements: Analyse aggregate usage patterns to improve the user experience and platform features.

FJ99 does not sell or rent your personal data to third parties. However, there are limited situations where we need to share certain information with other parties:

• Payment Providers: Information required to process financial transactions is shared with approved payment providers such as banks and local e-wallet operators.
• Game Providers: Minimal technical information required is shared with licensed game providers such as Evolution Gaming and Pragmatic Play to enable access to their games.
• Regulatory Authority: FJ99 will disclose information when required by court order, law enforcement investigation, or valid regulatory requirement.
• Technical Service Providers: Technical contractors who assist in platform operations may access data within the scope of their work and are subject to strict confidentiality agreements.

In all cases where data is shared, FJ99 ensures that the receiving party has adequate data protection measures in place and uses the data solely for the specified purpose.

FJ99 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you browse our website.

Types of cookies we use:

• Essential Cookies: Required for core platform functions such as login authentication and session security. These cookies cannot be disabled.
• Performance Cookies: Collect information about how you use the platform to help us improve performance and the user experience.
• Functional Cookies: Remember your preferences and settings such as language and display options for your convenience.
• Analytics Cookies: Help us understand overall usage patterns for aggregate platform improvement purposes.

You can manage cookie usage through your browser settings. However, disabling certain cookies may affect the functionality and your experience on the FJ99 platform.

Protecting your personal data is a top priority for FJ99. We implement multiple layers of security to ensure your information is protected at all times:

• Transit Encryption: All communication between your device and fj99 servers uses TLS 1.3 protocol with 256-bit encryption — no data is transmitted in plain text format.
• Storage Encryption: Sensitive data stored in our databases is encrypted using industry-standard encryption algorithms, including all financial and identity information.
• Layered Access Control: Access to user data is restricted based on the principle of minimum privilege — each staff member may only access data required for their specific role.
• 24/7 Monitoring: The FJ99 security team continuously monitors systems to detect and respond to any threats or suspicious activity.
• Regular Security Audits: The fj99 platform undergoes regular penetration testing and security audits conducted by independent security experts.
• Two-Factor Authentication: FJ99 provides two-factor authentication (2FA) for all accounts — an additional security layer that prevents unauthorised access even if a password is compromised.

While we take all reasonable precautions, no security system is perfect. In the event of a data breach that may affect your information, fj99 will notify you promptly in accordance with the established notification procedures.

As a fj99 member, you have the following rights regarding your personal data that we hold. To exercise any of these rights, please contact the fj99 customer support team:

FJ99 retains personal data only for as long as necessary for the stated purposes or as required by applicable laws and regulations:

• Active Account Data: Retained for the duration of your active account and for a reasonable period after account closure for the purpose of resolving any outstanding disputes.
• Financial Transaction Records: Retained for a minimum of 7 years in accordance with anti-money laundering (AML) compliance and financial reporting requirements.
• KYC Data (Identity Verification): Retained for the duration of the active account and up to 5 years after account closure in accordance with regulatory requirements.
• Communication Logs: Support chat logs and emails are retained for 2 years for reference and quality assurance purposes.
• Technical Data and Cookies: Technical logs are retained for 12 months unless a longer period is required for ongoing security investigations or disputes.

Once the retention period expires and there is no legal requirement to retain the data, fj99 will securely delete or anonymize it using approved procedures.

Fj99 services are exclusively available to individuals aged 18 years and above. FJ99 does not knowingly collect personal data from individuals under 18 years of age.

If we discover that data belonging to an underage individual has been collected without our knowledge, we will take immediate steps to delete that data and close the account in question. If you suspect that a minor is using the FJ99 platform, please contact our support team immediately.

FJ99 conducts age verification during the registration process and performs KYC checks to verify players' identity and age, ensuring compliance with this child protection policy.

FJ99 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or new platform features. When material changes are made:

• A notice will be prominently displayed on the FJ99 homepage and the platform's announcement section.
• A notification email will be sent to the registered address for any significant changes.
• In-app notifications will be displayed to ensure you are aware of the changes.

Continued use of the fj99 platform after any policy changes take effect constitutes acceptance of the revised policy. The "Updated" date at the top of this document always reflects the latest version of this policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or FJ99's handling of your personal data, our support team is ready to assist you through the available channels on the platform.

When contacting us regarding privacy, please include:

• Your full name and FJ99 account number to facilitate identity verification.
• The specific right or request you wish to exercise (access, rectification, erasure, etc.).
• Relevant background details to help us process your request more efficiently.

FJ99 is committed to responding to privacy-related enquiries within 14 business days. For urgent security issues such as a hacked account or suspected fraud, please contact us immediately through our live customer support channel for a faster response.

We also encourage you to review Terms and Conditions and pages Responsible Gaming to fully understand how fj99 operates and safeguards member interests.